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Frequently Asked Questions
Where do you ship to, and how long does it take?
We ship to Australia, New Zealand, the UK, Europe and worldwide. Australian orders are dispatched within 48 hours. Full delivery times and costs by region are on our Shipping + Returns page.
What is your return policy?
We accept returns within 100 days of purchase. Unused and unopened items in original packaging are eligible for a full refund. If the packaging has been opened or the product removed, we can only offer an exchange or store credit. Full details are in our Return & Refund Policy.
How do I track my order?
You'll receive a tracking email as soon as your order is dispatched. If you haven't received one, check your junk folder first, then reach out to us at hello@silkytots.com.
How do I care for my silk?
Always wash with a silk-safe detergent that contains no enzymes, including many "natural" and organic baby detergents, as enzymes break down silk fibres over time. With the right care, we expect your silk to last for years.
What payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, Afterpay, and other buy now, pay later options.
Do you offer gift cards?
Yes! You can purchase a Silky Tots gift card in any amount, delivered straight to your inbox or theirs.