Shipping + Returns
* Shipping Update 30th September 2021*
Aus Post are putting a hold on parcel collection in Victoria from Oct 1st-5th. This means that any orders made on those dates will be shipped on Wednesday 6th of October. Express shipping orders will be sent daily as usual. We have reduced the express shipping rate to $5 for this period.
We hope that this break will allow Aus Post to clear the backlog and allow shipping to go back to normal moving forward.
Thanks for your patience and understanding during these crazy times.
Nikki x
We pride ourselves on excellent customer service and speedy delivery. All orders will be dispatched from our Melbourne warehouse within 24 hours, with the exception of weekends and public holidays, where they will be sent the next business day. You will receive an email with tracking information once your order has been shipped.
International:
Please ensure you are shopping in the correct region; we offer specific Silky Tots sites for AUS (and NZ), USA, UK, EU and Asia. These sites offer the cheapest and fastest shipping options for your region.
Estimated delivery times (please allow for possible delays due to Covid 19 restrictions.
| Country | Carrier | Transit | |
| Australia | Australia Post | 1-7 days |
FREE |
| Australia Post Express | 1-3 days | $8 | |
| New Zealand |
Australia Post |
3-7 days | Free |
|
Australia Post Express |
2-4 days | $15 flat rate |
Returns
We are happy to fully refund/exchange any unused items within 30 days of purchase. Please contact hello@silkytots.com for the return address (Australian warehouse), should you wish to return/exchange an item.
Please note:
Returns can be accepted if the products have been opened to try for size etc. but must be unused, clean and returned in the original box, so please take care when opening.
Return shipping charges and materials are your responsibility unless the product is faulty.