Shipping
All orders will be dispatched from our Melbourne warehouse within 48 hours, with the exception of weekends and public holidays, where they will be sent the next business day.
*please allow extra time during sale periods
You will receive an email with tracking information once your order has been shipped.
Shipping Location
Free shipping on orders over $150
We ship with Australia Post + DHL. Delivery can take 1-10 days,
depending on location.
$10 standard shipping in Aus and $10 to NZ.
Express Post (1-3 days) is available for $15 within Aus.
We ship with DHL and it is passed on your local postage provider for delivery. Delivery can take 4-10 business days, depending on location.
Free shipping on orders over £100. £6 standard shipping for orders under £100.
Import Tax + Duties
No import charges should apply. If you receive an invoice from customs, please pay the invoice and send it to hello@silkytots.com for reimbursement.
We ship with DHL and it is passed on your local postage provider for delivery. Delivery can take 4-10 business days, depending on location.
Free shipping on orders over $150
$10 standard shipping
Import Tax + Duties
No import charges should apply. If you receive an invoice from customs, please pay the invoice and send it to hello@silkytots.com for reimbursement.
We ship with DHL and it is passed on your local postage provider for delivery. Delivery can take 4-14 business days.
$10 flat fee for standard shipping.
Free Shipping over $200.
Import Tax + Duties
No import charges should apply. If you receive an invoice from customs, please pay the invoice and send it to hello@silkytots.com for reimbursement.
RETurns
*No returns on any sale items discounted 30% off + exchanges are accepted.
Returns & Exchanges
- We accept returns and exchanges within 30 days.
- Items must be unused, clean, and in original, undamaged packaging.
- Return shipping is at your cost (unless faulty)
- Once the returned products is received and is accepted, store credit will be issued to purchase the replacement item or refund processed.
Please contact hello@silkytots.com to initiate a return.