Shipping
All orders will be dispatched from our Melbourne warehouse within 48 hours, with the exception of weekends and public holidays, where they will be sent the next business day.
*please allow extra time during sale periods
You will receive an email with tracking information once your order has been shipped.
Shipping Location
Free shipping on orders over $150
We ship with Australia Post + DHL. Delivery can take 1-10 days,
depending on location.
$10 standard shipping in Aus and $10 to NZ.
Express Post (1-3 days) is available for $15 within Aus.
We ship with DHL and it is passed on your local postage provider for delivery. Delivery can take 4-10 business days, depending on location.
Free shipping on orders over £100. £6 standard shipping for orders under £100.
Import Tax + Duties
No import charges should apply. If you receive an invoice from customs, please pay the invoice and send it to hello@silkytots.com for reimbursement.
We ship with DHL and it is passed on your local postage provider for delivery. Delivery can take 4-10 business days, depending on location.
Free shipping on orders over $150
$10 standard shipping
Import Tax + Duties
No import charges should apply. If you receive an invoice from customs, please pay the invoice and send it to hello@silkytots.com for reimbursement.
We ship with DHL and it is passed on your local postage provider for delivery. Delivery can take 4-14 business days.
$10 flat fee for standard shipping.
Free Shipping over $200.
Import Tax + Duties
No import charges should apply. If you receive an invoice from customs, please pay the invoice and send it to hello@silkytots.com for reimbursement.
RETurns
Returns & Exchanges
- We accept returns and exchanges within 30 days.
- Items must be unused, clean, and in original, undamaged packaging.
- Return shipping is at your cost (unless faulty)
- Once the returned products is received and is accepted, store credit will be issued to purchase the replacement item or refund processed. No refunds for items not returned in the exact same condition as received.
What is “Free Returns + Package Protection” Coverage?
- When you opt-in for coverage at checkout, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free. If your item is lost or damaged in transit, your order is also protected.
- If you decide not to buy return coverage you can still return your items, but you will be responsible for the cost of the return shipping label.
- All returns are subject to the guidelines outlined in our Return Policy.
To start a return, click here.