Q: Where is Silky Tots based?

A: We're an Australian brand, founded in Melbourne. All Australian orders are dispatched from our Melbourne warehouse.

Q: Where do you ship to?

A: We ship to Australia, New Zealand, the UK, Europe and worldwide. Head to our Shipping + Returns page for delivery times and costs by region.

Q: How long does shipping take?

A: Australian orders are dispatched within 48 hours (next business day over weekends and public holidays). You'll receive an email with tracking as soon as your order ships. For delivery timeframes by region, see our Shipping + Returns page.

Q: Do you offer free shipping?

A: Yes, free shipping kicks in at different order values depending on your region. Full details are on our Shipping + Returns page.

Q: How do I track my order?

A: You'll receive a tracking email as soon as your order is dispatched. If you haven't received one, check your junk folder first, then reach out to us at hello@silkytots.com.

Q: What's your return policy?

A: We accept returns within 100 days of purchase. Unused and unopened items in original packaging are eligible for a full refund. If the packaging has been opened or the product removed, we can only offer an exchange or store credit. Full details are in our Return & Refund Policy.

Q: How do I start a return?

A: Head to our returns portal to get started.

Q: How do I care for my silk?

A: Always wash with a silk-safe detergent that contains no enzymes, including many "natural" and organic baby detergents, as enzymes break down silk fibres over time. With the right care, we expect your silk to last for years.

Q: Do you offer gift cards?

A: Yes! You can purchase a Silky Tots gift card in any amount, delivered straight to your inbox or theirs.

Q: What payment methods do you accept?

A: We accept all major credit cards, PayPal, Shop Pay, Afterpay, and other buy now, pay later options.

Q: How can I get in touch?

A: We'd love to help. Email us anytime at hello@silkytots.com.